Complaints.
Our complaints process
We’ll give your complaint our full attention and keep you up to date with progress. It’s important to us that we resolve the issue for you as quickly as possible.
Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by webform, live chat, telephone or by post.
Step 2: We’ll work with you to resolve the matter as quickly as we can.
Step 3: We will let you know what we have done to resolve your issue and bring the matter to a close.
Please fill in the form below with a detailed description of your complaint or give us a call.